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Press Release 20 July 2015

Hong Kong Banks Warn Customers Against Fraudulent Phone Calls

The Hong Kong Association of Banks (HKAB) would like to alert the public to a recent spate of scams that employ the use of Interactive Voice Response (IVR) technology to make phone calls to unsuspecting bank customers. Once the phone calls are answered, the receivers would hear an IVR message that says irregularities have been detected in the customers' bank or credit card accounts. It would then ask the customers to input over the phone their personal information or contact an operator for account authentication.

If banks customers are concerned that they may have disclosed their personal details to unauthorised third parties, they should call the customer hotlines of their respective banks or report immediately to the Police.

HKAB has reminded member banks to be vigilant about this issue and take prompt and appropriate actions upon receipt of such reports from their customers.

For enquiry, please contact Mr. Henry Chan, Secretary of HKAB, at (852) 2521 1169.

The Hong Kong Association of Banks
20 July 2015

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