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Press Release 31 January 2020

HKAB Press Statement in Relation to Banks’ Anti-infection Measures



The Hong Kong Association of Banks (HKAB) and its member banks have been closely monitoring the outbreak of the infectious disease in Hong Kong. While combating the disease with the community, banks are committed to maintaining normal banking services to the public and appropriate measures will be taken. In order to support community efforts against the outbreak, banks will review existing measures and may adjust branch services, including closing branches and shortening service hours. The HKAB appreciates the public's understanding of such temporary arrangement necessitated by the current exceptional public health situation. The public may visit the websites of respective banks or the HKAB, or call the banks' hotlines for enquiries about branch service adjustments. 

The HKAB also encourages the public to access banking services via electronic means, such as mobile, internet and phone banking.

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