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Guideline on Barrier-free Banking Services
| Code of Banking Practice | Enhance Transparency of Credit Card Transactions in FX and DCC | Electronic Statements of Account (e-Statements) | Procedure for Following up Mis-transfer of Funds Reported by Customers | Guideline on Barrier-free Banking Services | Guideline on Banking Services for Persons with Intellectual Disabilities | Marketing Calls from Banks | Reporting Loss of Credit Card | ATM Cash Withdrawal Service Outside HK | Internet Banking | Electronic Cheque(e-Cheque) | Electronic Bill Presentment and Payment Service | Published Resources | Best Practice on NFC Mobile Payment in HK | Prevention of Money Laundering | AEOI Fact Sheet | FATCA Fact Sheet | Open API Phase II Common Baseline | Outward Remittance | Corruption Prevention | Anti-Deception Resources | Hong Kong General Holidays | Typhoon and Rainstorm Arrangements |
Last updated: 23 March 2018  
The Guideline was developed by HKAB for the industry and sets out good banking practices recommended by HKAB, with the aim of providing barrier-free banking services to customers with physical disabilities, visual impairment and hearing impairment in order to enable independent and barrier-free access of banking services by customers with disabilities.
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