Home > Published Resources > Reporting Loss of Credit Card
Reporting Loss of Credit Card
| Code of Banking Practice | Enhance Transparency of Credit Card Transactions in FX and DCC | Electronic Statements of Account (e-Statements) | Procedure for Following up Mis-transfer of Funds Reported by Customers | Guideline on Banking Services for Persons with Dementia | Guideline on Barrier-free Banking Services | Guideline on Banking Services for Persons with Intellectual Disabilities | Open API | Marketing Calls from Banks | Reporting Loss of Credit Card | ATM Cash Withdrawal Service Outside HK | Internet Banking | Electronic Cheque(e-Cheque) | Published Resources | Electronic Bill Presentment and Payment Service | Best Practice on NFC Mobile Payment in HK | Prevention of Money Laundering | AEOI Fact Sheet | FATCA Fact Sheet | Outward Remittance | Corruption Prevention | Anti-Deception Resources | Hong Kong General Holidays | Typhoon and Rainstorm Arrangements | Additional Payment Arrangement for Property Transactions (PAPT) | Multiple Credit Reference Agencies Model |
Last updated: 05 December 2022  

Upon loss of your credit cards, you are advised to notify your credit card issuing institution(s) as soon as possible. This can protect you from any potential financial loss due to misuse of the loss card(s) by fraudsters.

List of hotlines for reporting loss of credit card

Retail Banks

Hotline Numbers 

Bank of China (Hong Kong) Limited

2544 2222

Bank of Communications (Hong Kong) Limited

2836 8828

The Bank of East Asia, Limited

3608 2000

China CITIC Bank International Limited

3603 7899

China Construction Bank (Asia) Corporation Limited

3179 5505

Chiyu Banking Corporation Ltd.

2544 2222

Chong Hing Bank Limited

3768 8811

Citibank (Hong Kong) Limited

2860 0333

CMB Wing Lung Bank Ltd. 

3711 7900

Dah Sing Bank, Ltd.

2828 8188

DBS Bank (Hong Kong) Limited

2832 6603

Fubon Bank (Hong Kong) Limited

2512 1131

Hang Seng Bank Ltd.

2836 0838

The Hongkong and Shanghai Banking Corporation Limited   

Premier Customers   Advance Customers  Other Customers
2233 3322               2748 8333               2233 3000

Industrial and Commercial Bank of China (Asia) Limited

2189 5588 

Nanyang Commercial Bank, Ltd.

2544 2222

OCBC Wing Hang Bank Limited

3199 9000

Shanghai Commercial Bank Ltd.

2818 6328
2818 8236

Standard Chartered Bank (Hong Kong) Limited

2886 6016

  Copyright   Disclaimer   Privacy Policy