Home > Published Resources > Guideline on Banking Services for Persons with Dementia
Guideline on Banking Services for Persons with Dementia
| Code of Banking Practice | Enhance Transparency of Credit Card Transactions in FX and DCC | Electronic Statements of Account (e-Statements) | Procedure for Following up Mis-transfer of Funds Reported by Customers | Guideline on Banking Services for Persons with Dementia | Guideline on Barrier-free Banking Services | Guideline on Banking Services for Persons with Intellectual Disabilities | Open API | Marketing Calls from Banks | Reporting Loss of Credit Card | ATM Cash Withdrawal Service Outside HK | Internet Banking | Electronic Cheque(e-Cheque) | Published Resources | Electronic Bill Presentment and Payment Service | Best Practice on NFC Mobile Payment in HK | Prevention of Money Laundering | AEOI Fact Sheet | FATCA Fact Sheet | Outward Remittance | Corruption Prevention | Anti-Deception Resources | Hong Kong General Holidays | Typhoon and Rainstorm Arrangements | Additional Payment Arrangement for Property Transactions (PAPT) | Multiple Credit Reference Agencies Model |
Last updated: 10 December 2021  
[print]
The Guideline was formulated by HKAB and sets forth the principles and good practices recommended by HKAB to provide more accessible banking services to customers with dementia, enhance communications with customer and promote good banking operating practices.
 
   
   
   
  Copyright   Disclaimer   Privacy Policy