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ATM Cash Withdrawal Service Outside Hong Kong and Other Important Information
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Last updated: 20 March 2020  
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Security Tips



ATM Cash Withdrawal Service Outside Hong Kong

As a reliable and secure feature of ATM services provided by member banks, the capability of ATM cash withdrawal outside Hong Kong for all ATM cards (including debit cards and those credit cards with cash withdrawal function) issued by member banks is pre-set as "de-activated" to minimize unauthorized ATM transactions. Cardholders intending to make cash withdrawals from ATMs outside Hong Kong (including those in Mainland, Macau and other places outside Hong Kong) should activate the ATM cash withdrawal capability outside Hong Kong in advance to set the effective and expiry date as well as the withdrawal limit for the activation period using any one of the convenient channels provided by member banks.

For the convenience of the public, HKAB has published a list of member banks which provide ATM services, together with the channels they provide for activating the capability of ATM cash withdrawal outside Hong Kong. [Click HERE to download the list]

Different from Internet banking, mobile banking and phone banking which have authentication controls for registered users, cardholders calling the bank's hotline which supports activation of the service will need to provide information for customer identification purposes as part of the activation process. Any enquiries for more details should be made with the relevant card-issuing bank.

 

ATMs with protruding symbols to enhance access to ATM services by visually impaired customers

To enable visually impaired customers to better enjoy the convenience of ATM services, ATMs in Hong Kong are displayed with three distinct protruding symbols to indicate the slots to insert ATM cards, pickup cash and collect customer receipts.
 
Location of ATMs

HSBC network

Hang Seng Bank network

JETCO network


TV Commercial (in Cantonese with English Subtitles) (2013)
Radio Announcement in the Public Interest (radio API)



Related Links

The Hong Kong Association of Banks
The Hong Kong Monetary Authority


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