As a reliable and secure feature of ATM services provided by member banks, the capability of ATM cash withdrawal outside Hong Kong for all ATM cards (including debit cards and those credit cards with cash withdrawal function) issued by member banks is pre-set as "de-activated" to minimize unauthorized ATM transactions. Cardholders intending to make cash withdrawals from ATMs outside Hong Kong (including those in Mainland, Macau and other places outside Hong Kong) should activate the ATM cash withdrawal capability outside Hong Kong in advance to set the effective and expiry date as well as the withdrawal limit for the activation period using any one of the convenient channels provided by member banks.

For the convenience of the public, HKAB has published a list of member banks which provide ATM services, together with the channels they provide for activating the capability of ATM cash withdrawal outside Hong Kong. [Click HERE to download the list]

Different from Internet banking, mobile banking and phone banking which have authentication controls for registered users, cardholders calling the bank's hotline which supports activation of the service will need to provide information for customer identification purposes as part of the activation process. Any enquiries for more details should be made with the relevant card-issuing bank.