Banking Services for Persons with Special Needs

1. Barrier-free Banking Services

Hong Kong retail banks list various information on barrier-free banking services on their websites. Please click the following links provided by relevant banks for details. If you would like to obtain further information, please contact the banks concerned directly.

2. ATMs with protruding symbols to enhance access to ATM services by visually impaired customers

To enable visually impaired customers to better enjoy the convenience of ATM services, ATMs in Hong Kong are displayed with three distinct protruding symbols to indicate the slots to insert ATM cards, pickup cash and collect customer receipts.


3. Industry Guideline on Financial Inclusion

HKAB Guideline on Financial Inclusion