The Guideline was formulated by HKAB and sets forth the principles and good practices recommended by HKAB to provide more accessible banking services to customers with dementia, enhance communications with customer and promote good banking operating practices.
The Guideline was formulated by HKAB and sets forth the principles and good practices recommended by HKAB to enhance the accessibility to banking services by persons with intellectual disabilities ("PWIDs"), promote good banking operating practices and establish a channel of communication between the banks and PWIDs and their caregivers.
The Guideline was developed by HKAB for the industry and sets out good banking practices recommended by HKAB, with the aim of providing barrier-free banking services to customers with physical disabilities, visual impairment and hearing impairment in order to enable independent and barrier-free access of banking services by customers with disabilities.